Email

: customer@gembira.com.my

 

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Call / WhatsApp

: +6017 756 9880

Payment Methods

 

Q What forms of payment methods do you offer?

A 1. Credit Cards: Select "PayPal" when checkout, and you will be re-directed to PayPal website for credit card payment.

 

2. Online Funds Transfer: Fast! Don’t forget to email our Customer Experience Agent your proof of transaction slip and order number afterwards.

 

3. ATM Transfer: You are free to use this method anytime when you pass by any ATM! Don’t forget to email our Customer Experience Agent your proof of transaction slip and order number afterwards. That’s it.

 

4. PayPal:

What is PayPal?

PayPal is a payment method provides safer and faster ways to pay and get paid online. It provides shoppers simpler ways to send money without sharing financial information, and with the flexibility to pay using their PayPal account balances, personal bank accounts or credit cards. There are 9.6 million buyers in Asia Pacific actively using PayPal.

How do I sign up for a PayPal account?

You can easily sign up an account here.

How do I use my PayPal account for payment?

Existing PayPal users can pay with PayPal payment method by clicking “Check Out with PayPal” button when checking out. New users will be redirected to the PayPal website for account registration and you are able to pay with PayPal when you return to our website.

When are my funds being transferred via my PayPal account after my online payment?

PayPal withdraws money from your account immediately after you have made the payment. If your account balance is lower than the total amount payable, PayPal offers you alternative to pay from your personal bank account or a credit card.


 

Q How do I know whether my payment has gone through successfully?

A All successful transactions will receive an “Order Confirmation” email that contains an order number. If you do not receive the email after your payment, please contact our Customer Experience Agent on +6017 756 9880 (Call / SMS / WhatsApp), Monday to Friday, 9.00am to 6.00pm, to confirm the placement of your order. Or simply email us at customer@gembira.com.my for inquiry.


 

Q Is it safe to pay by credit card on your site?

A Please be assured we are operating on a secured system. And, we do not retain your credit card information after the transaction is completed. Rather, every transaction of yours will be submitted directly to the banks. So, you can rest assured that each online purchase by credit card is within a secured environment.

At Gembira, we understand that we need to protect your personal banking information 100% securely.